USING PROFESSIONAL, COLLEGE AND CORPORATE CUSTOM DESIGNS FOR THE PURPOSE OF PROFITING FROM THE IDENTITY OF THOSE DESIGNS REQUIRES A LICENSE. THE UNAUTHORIZED USE OF REGISTERED TRADMARKS AND COPYRIGHTED LOGOS OR DESIGNS IS ILLEGAL. WHEN MANUFACTURING PRODUCTS WE ASSUME THAT YOU HAVE OBTAINED PERMISSION. WE DO, HOWEVER, RESERVE THE RIGHT TO ASK FOR WRITTEN CONFIRMATION OF THIS PERMISSION. ALL STAR AWARDS & APPAREL ACCEPTS NO LIABILITY FOR ANY UNAUTHORIZED USE OF SUCH MATERIAL. ALL STAR AWARDS & APPAREL RESERVES THE RIGHT TO REFUSE TO COMPLETE A CUSTOMER'S ORDER WHICH ARE DEEMED OFFENSIVE OR WHICH MAY ALLEGEDLY BE IN VIOLATIONS OF ANY LEGAL STATUE.
AWARDS, BANNERS, ENGRAVING: NO
EMBROIDERY & SCREEN PRINTING: YES, 12 UNITS.
YARD SIGNS: YES, 10 UNITS.
PROMOTIONAL PRODUCTS: MINIMUMS VARY ON THE SPECIFIC PRODUCT BEING ORDERED.
WE APOLOGIZE, BUT NO.
CUSTOMER SUPPLIED ITEMS ARE NOT ACCEPTED. WE LIKE TO SOURCE ALL OF OUR GOODS OURSELVES, BOTH TO ENSURE OUR CUSTOMERS RECEIVE THE HIGHEST QUALITY ITEMS AND TO MAKE SURE WE ARE USING THE CORRECT MATERIALS AND APPROACH IN COMPLETING YOUR JOB.
AWARDS & ENGRAVING
TURNAROUND TIMES FOR AWARDS & ENGRAVING ARE TYPICALLY 5-7 DAYS FROM PROOF APPROVAL.
EMBROIDERY & SCREEN PRINTING
TURNAROUND TIMES FOR EMBROIDERY & SCREEN PRINTING ORDERS ARE TYPICALLY 1-2 WEEKS FROM PROOF APPROVAL.
PROMOTIONAL PRODUCTS
TURNAROUND TIMES FOR PROMOTIONAL PRODUCT ORDERS ARE TYPICALLY 2-3 WEEKS FROM PROOF APPROVAL.
IF YOU HAVE A SPECIFIC DEADLINE PLEASE LET US KNOW WHEN PLACING YOUR ORDER.
PRODUCTION SCHEDULE AND ORDER SIZE PERMITTING, WE DO. ADDITIONAL FEES APPLY.
ACCEPTED/PREFERRED FILE FORMATS
.AI (ADOBE ILLUSTRATOR)
.CDR (COREL DRAW)
.EPS (ENCAPSULATED POSTSCRIPT)
.SVG (SCALABLE VECTOR GRAPHIC)
FILES CONTAINING TEXT TO BE CONVERTED TO OUTLINES.
.PDF - PORTABLE DOCUMENT FORMAT
PDF IS A FILE FORMAT THAT HAS CAPTURED ALL THE ELEMENTS OF A PRINTED DOCUMENT AS AN ELECTRONIC IMAGE THAT YOU CAN VIEW, EDIT, NAVIGATE, PRINT, OR SEND TO ANOTHER ELECTRONIC DEVICE. PDF FILES ARE CREATED IN DESIGN APPLICATIONS SUCH AS ADOBE ILLUSTRATOR, COREL DRAW OR SIMILAR PRODUCTS. PDFs MAY CONTAIN BOTH VECTOR AND RASTER INFORMATION, BUT THOSE DETAILS ARE NOT AVAILABLE TO THE VIEWER WITHOUT COMPATIBLE SOFTWARE TO VIEW THOSE ELEMENTS.
WHAT IS A VECTOR FILE?
A VECTOR IMAGE IS COMPOSED OF SHAPES AND/OR TYPE CREATED BY MOVABLE POINTS OR SEGMENTS THAT ARE EITHER FILLED AND/OR OUTLINED. THIS FORMAT ALLOWS THE SHAPES TO BE SCALED WITHOUT THE LOSS OF IMAGE QUALITY. VECTOR FILES ARE BETTER SUITED FOR TEXT BASED IMAGES AND/OR SHAPE BASED GRAPHICS SUCH AS COMPANY LOGOS AND NON PHOTOREALISTIC GRAPHICS.
WHAT IS A RASTER FILE?
A RASTER IMAGE IS COMPOSED OF COLOURED PIXELS ARRANGED HORIZONTALLY AND VERTICALLY. THIS FORMAT ALLOWS THE REPRODUCTION OF PHOTO BASED IMAGES. RASTER FILES ARE BETTER SUITED FOR FULL COLOR OR BLACK AND WHITE PHOTO REALISTIC IMAGES WITH MINIMAL TO NO TEXT. THE QUALITY AND DETAIL OF A RASTER IMAGE IS BASED ON ITS SIZE AND RESOLUTION. THE RESOLUTION IS THE MEASURE OF HORIZONTAL AND VERTICAL PIXELS. THE HIGHER THE RESOLUTION THE MORE PIXELS THE IMAGE HAS TO REPRODUCE DETAIL AND COLOR.
WE CURRENTLY ACCEPT ORDERS BOTH OVER THE PHONE AND VIA EMAIL. PLEASE CONTACT US DIRECTLY FOR A QUOTE.
WE ACCEPT ALL MAJOR CREDIT CARDS, CHECKS AND CASH.
WE REQUIRE YOUR INVOICE TO BE PAID IN FULL PRIOR TO RECEIVING A VIRTUAL PROOF OF YOUR ORDER/PRODUCTION BEGINNING ON YOUR ORDER.
ALL RETURNED ITEMS MUST BE IN THE ORIGINAL CONDITION IN WHICH THEY WERE RECEIVED.
ITEMS THAT HAVE BEEN WASHED OR WORN CANNOT BE EXCHANGED OR RETURNED. IF OUR TEAM DETERMINES THAT YOUR ITEM HAS BEEN WORN OR WASHED, WE RESERVE THE RIGHT TO DENY YOUR EXCHANGE OR RETURN. ANY ITEMS THAT SMELL OF SMOKE OR OTHER ODORS WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCE.
YOU MAY RETURN YOUR ITEM WITHIN 14 DAYS OF THE ORIGINAL PURCHASE FOR A FULL REFUND OF THE PRICE OF THE PRODUCT. ALL RETURNS MUST BE ACCOMPANIED BY THE ORIGINAL RECEIPT. FUNDS WILL BE RETURNED IN THE SAME FORM AS ORIGINAL PAYMENT.
YOU MAY EXCHANGE YOUR ITEM WITHIN 30 DAYS OF THE ORIGINAL PURCHASE FOR ANOTHER ITEM OF EQUAL VALUE. ALL EXCHANGES MUST BE ACCOMPANIED BY THE ORIGINAL RECEIPT. IN THE EVENT THAT YOU DO NOT HAVE YOUR RECEIPT, WE WILL CREDIT YOU THE CURRENT SELLING PRICE OF THE ITEM.
ANY SHIPPING CHARGES INCURRED ON ORIGINAL PURCHASE CANNOT BE REFUNDED. CUSTOMER IS RESPONSIBLE FOR ANY SHIPPING CHARGES THAT MAY INCUR TO SHIP ITEMS BACK TO US.
PERSONALIZED ITEMS
WE DO NOT OFFER EXCHANGES OR RETURNS FOR ANY PERSONALIZED ITEMS/GIFTS, WHETHER PURCHASED BY YOU OR SOMEONE ELSE AS A GIFT TO YOU. WE ARE NOT RESPONSIBLE FOR ERRORS MADE IN SPELLING SUBMITTED BY THE CUSTOMER. PLEASE CONFIRM THE SPELLING OF YOUR ITEM BEFORE YOU PLACE YOUR ORDER. PERSONALIZED ITEMS MAY ONLY BE EXCHANGED (NOT RETURNED) IF THEY ARE DEFECTIVE OR IF WE HAVE MADE AN ERROR IN SPELLING OR PRODUCT. SHOULD THE ITEM NO LONGER BE AVAILABLE FROM OUR SUPPLIERS FOR EXCHANGE IN THESE CIRCUMSTANCES, WE WILL PROCESS AN EXCHANGE FOR A COMPARABLE ITEM IN PRICE AND STYLE.
MASS QUANTITY BRANDED ITEMS
EXCHANGES CANNOT BE MADE ON BRANDED PURCHASES.
REFUNDS CAN BE PROCESSED ON ITEMS THAT ARE DAMAGED OR DEFECTIVE UPON ARRIVAL.
ALL STAR AWARDS & APPAREL DOES NOT SELL OR SHARE THE INFORMATION YOU PROVIDE US ONLINE WITH ANY OUTSIDE COMPANY OR THIRD PARTY.
IF YOU HAVE ADDITIONAL QUESTIONS THAT HAVE NOT BEEN ANSWERED IN THIS SECTION AND YOU NEED FURTHER ASSISTANCE OR WANT TO INQUIRE ON A SPECIFIC PRODUCT, PLEASE CONTACT US DIRECTLY.
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